Job Responsibilities:

• Contact service department customers and other leads via phone and email
• Provide excellent customer service to ensure continued loyalty and customer satisfaction
• Offer incentives to customers to generate vehicle trade in and new sales opportunities
• Take detailed notes in Dealertrack of customer interactions and follow up regularly
• Set appointments for prospective trade in and new customers
• Stay up to date with current inventory, sales and advertising campaigns, rebates and incentives offered
• Communicate effectively with Sales Management to ensure Trade Incentive Program success

Job Requirements:

• Previous BDC/Internet sales experience helpful
• Proficient in Microsoft Office Word, Excel, and Outlook
• Maintain enthusiasm with high energy throughout the workday
• Have exceptional customer service skills
• Possess strong verbal and written communication skills
• Ability to work both autonomously and in a team setting
• Available to work flexible hours and weekends
• Professional, well-groomed appearance
• Clean driving record & valid driver's license
• Willing to submit to a pre-employment background check & drug screen